|| OUR TECHNOLOGY ||

Deals Jamaica takes pride in providing the most advanced technologies in our industry. For more information on our call center technology, call us at 1.347.341.4515

Foundation                                                                                           Innovative design offering state-of-the-art messaging and voice processing technologies, automatic call distribution (ACD), voice processing, text messaging, PBX capabilities, and digital switching to offer our clients the latest in call handling. More than just a termination point for your callers, our technology allows us to become your specialized customer resource center.
Deals Jamaica has over 14 years of experience in the call center industry. Our management team and technology professionals are experts at what they do. Our call center agents undergo a demanding recruitment process to ensure we hire only the best. Once part of the team, they undergo one-on-one training and a Sales and Customer Service Certification Course to ensure they fully qualified and can drive your account goals. Our people are always friendly and professional, continuously presenting your best image to your clients.

Servers
We utilize Dell Servers with dual Intel® processors providing redundancy on all local storage systems. We also employ Microsoft Windows 2000 Advanced Servers and Microsoft SQL 7 servers throughout our facilities. Our Servers also feature embedded SCSI controllers providing a high-speed interface for our SCSI devices. These features combined with our RAID controllers and redundant hot-plug power supplies allow you to rest easy knowing your data is hosted with maximum uptime and redundant security in mind.   

Recording
Each of our facilities is equipped with progressive digital systems that allow for the recording, storage, and easy retrieval of all calls. Accessibility to all archived recordings is available to all our clients. Calls are recorded as .wav files and stored in a database which can be sent to clients directly, via e-mail. Our message replay feature confirms important client information, helps monitor agents' customer service skills, and improves agents' call handling abilities.   

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Call now to find out how Deals Jamaica call center outsourcing solutions can help you! 1.347.341.4515 or Request a Free Quote Now!