|| REAL TIME EMAIL RESPONSE - KEY features ||
Key Features:
MAIL HISTORY
A historical record is kept of every correspondence between Deals Jamaica
Reps and your customers, securely stored until the issue is resolved.
AUTO-RESPONDER
Deals Jamaica can instantly send an
automated response to all incoming emails, letting your customers know that
their message has been received and their place in queue.
MAIL NOTES
Deals Jamaica Reps can add notes to
every email to help resolve customer issue internally. These notes are
invisible to your customer, but prove invaluable when viewed by other Reps
or within reports.
CUSTOM REPORTING
Critical information can be collected on every chat, including prospect
names and phone numbers so you can follow up with your customers in the
future. In addition, specific reports can help you understand visitor
behavior on your website, allowing you to make important decisions about
your website to improve conversion rates and increase sales.
Key Benefits:
REDUCED CUSTOMER SUPPORT COSTS
Since common email responses are already scripted for our Reps, your
customers will receive fast and consistent responses to their inquiries.
FASTER RESPONSE TIMES
Deals Jamaica is capable of responding
to customer emails instantly, ensuring you will always meet customer
expectations. The result is increased customer loyalty, improved customer
experience, and increased online and offline sales.
CERTIFIED Reps
Deals Jamaica has a proprietary
certification program for call center agents who perform email management
tasks. This means every agent is highly trained and will always meet your
expectations. Our quality assurance program monitors our Reps daily to
identify training needs immediately, and maintain high service standards.
RAPID IMPLEMENTATION
Deals Jamaica uses rapid deployment
tools to ensure you are up and running right away!
LATEST TECHNOLOGIES
Deals Jamaica is a leader in customer
support solutions. We are constantly adding and updating our technologies.
By outsourcing your email management to Deals Jamaica,
you get access to the latest industry technologies without the upfront costs
and maintenance of ownership.
Call now to find out how outsourcing your email response management to Deals Jamaica can help you! 1.347.341.4515 or Request a Free Quote Now!