|| ONLINE SUPPORT SERVICES ||
As part of our multi-channel customer
communication solution
Deals Jamaica provides live help and live chat services for
websites. Live chat online support serves as a cost effective alternative to
“self-service tools”, such as an online FAQ or a successfully supplemented
toll-free customer support and order taking line. By providing customers
with additional points of communication using our customized live chat
software, you can increase your credibility with customers, drive more
sales, and increase satisfaction of your customers’ online experience.
Consider the following facts:
75% of all e-shopping carts are abandoned before the purchase is actually complete. Nine out of 10 shoppers who abandoned their carts did so because of a lack of customer service. (Web Merchant, Fall 2003, Cybershopper Survey)
72% of respondents said that customer service is critical in shopping satisfaction. Less then one percent of all ecommerce Websites offer live customer assistance. (eMarketer, June 2002)
Many customers will use your website to research your company and its products prior to making a purchase decision. Oftentimes, they will visit your website just once and will leave with the impression your website has left on them. Customers expect to receive the same support online they would get if they walked into your office or store - instant live help for specific problems or purchasing information. A toll free customer support and order taking line is expected by most online shoppers. Unfortunately, self-service tools such as FAQ’s or email are not always a reliable way to provide information or deliver satisfactory service. When visitors to your site cannot find the answers they are looking for quickly and easily, they often end up abandoning the website altogether. As a result, live interactive customer support solutions or our Deals Jamaica live website support solutions can play a key role in avoiding lost revenue.
Deals Jamaica Reps
Live
Deals Jamaica Reps standby on a 24/7/365 basis to provide Live
Web Chat, Web Push, and Online Callback Request. Our Reps are subject to the
same customer service and sales training programs as our live call center
agents. Their focus is to drive online sales and improve the online
experience for website visitors. Since our live Reps can handle multiple
chats at the same time,
Deals Jamaica can offer this service at a fraction of the cost of
live telephone support. Although live telephone support is critical to your
customer communications strategy, adding multiple communication channels can
be a powerful supplement and effective method of lowering the overall cost
of providing live support on your website.
Deals Jamaica delivers leading edge online support solutions that will increase your company credibility, increase revenues generated online, and, most importantly, increase your profits using:
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Live Chat: With the help of our live chat software, through a click of a button your customers can engage in a privately branded, real-time, text-based live chat session with a Deals Jamaica Rep.
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Web Push: As an enhanced feature of our live website support, website navigation assistance enables Deals Jamaica call center agents to ‘push’ a requested web page from your website to display in your customer’s browser.
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Online Callback: Your customers can request a phone call from one of our call center agents through your website.
Call us now to find out how
Deals Jamaica LIVE CHAT solutions can help turn “browsers”
into buyers! 1.347.341.4515 or
Request a Free Quote
Now!