|| Live Chat - KEY features ||

Key Features:
 
CUSTOMIZED DESIGN                                                                      Deals Jamaica will customize the look and feel of your chat functions to match your website. Your logo can be added to the chat box itself to reinforce your brand and image with your customer.
 

CUSTOMER FORM
To initiate a chat, web users fill out a customized web form that provides the Deals Jamaica Reps a real-time look at critical customer information, and gives you access to this lead’s information. This web form may include names and phone numbers for future marketing efforts.
 
PROACTIVE CHAT
Deals Jamaica Reps can also initiate chats with your web visitors at critical times during their online experience, such as when your web user moves onto the product catalog page. You define these business rules. This type of proactive customer service will significantly increase the likelihood of that visit resulting in a sale.
 

EMAIL OR PRINT CHAT TRANSCRIPT
Our Live Web Chat customers can request the transcripts of any chat or chats, to be emailed or printed for their review.
 

RESPONSE LIBRARIES
Deals Jamaica can provide agents with commonly used text, URL, and file responses for chats organized by department or product group.
 

QUEUE POSITION NOTIFICATION
In the event that an agent is not immediately available, the customer will be immediately notified of their position in queue. They can continue surfing the site until an Rep is available.
 

SECURE CONNECTION
Deals Jamaica provides 128-bit SSL encryption to secure all communication between the chat client and the Agent Console.

Key Benefits:
 
REDUCE WEBSITE ABANDONMENT
Deals Jamaica Live Web Chat can help immediately reduce Shopping Cart abandonment by up to 60%. Combine Live Web Chat with our voice and email solutions, and experience unprecedented web sales by leveraging your multi-channel customer support options at critical times during the purchase decision.
 
INCREASE CONVERSION RATES
Many potential online customers are uneasy with Shopping Cart technologies and the safety of purchasing products or services online. Deals Jamaica can increase conversion rates by giving you instant credibility with visitors to your website. Deals Jamaica Reps can give potential customers the information they are looking for, when they are looking for it. Typical sites can see online conversions rise up to 100% with the addition of Live Web Chat support solutions.
 
ENGAGE CUSTOMERS
To initiate contact with visitors on your site, Deals Jamaica can use our proactive Web Chat function to use preset business logic that is determined by you. For example, if a visitor had spent more than 1 minute in your Shopping Cart or credit card form without progressing, a Deals Jamaica Rep can initiate a chat with the website visitor and save the sale.
 
DETAILED REPORTING
Deals Jamaica saves a copy of every chat transcript plus all details about the customer visit to your website.
 

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