|| HOW DEALS JAMAICA WORKS - PROCESS||
Understanding the technical aspects behind call
centers services and solutions can be a confusing task for new customers.
This section of our site describes the process step by step, so that our
clients are informed on how we work and know what to expect when they
partner with Deals Jamaica
award winning call center services.
Please browse through the Account Set Up and On the Floor sections to help
you gain a better understanding of what we can do and will do to meet your
needs and deliver results. If you have any questions please call 1.347.341.4515
or engage in a
Live Chat
with one of our friendly Sales Executives!
Account Set Up
Step 1: Contact our Sales Team
When you call our toll free number you will be connected to a call center
operator who will collect your basic contact information. You will then be
transferred to a friendly and experienced sales executive, whose primary
task is to get to know your business and its call center service needs. Our
knowledgeable sales person will take the time to learn more about your
business and call center needs, in order to effectively access what
customized services and solutions we can offer for your campaign.
Step 2: Proposal Signing
Once our sales executive has identified your business needs, he or she will
send you a written proposal outlining suggested services and prices as
discussed in your initial conversation. Once you are fully satisfied with
the account details, a partnership can then be created.
Step 3: Setting up your account
The initial stages of setting up your account is carried out by your
original sales person. They will confirm some basic account decisions and
handling details, such as defining your customized greeting and your FAQs.
After initial information is taken, you will be introduced to your
24-7INtouch Client Services Representative, who acts as a consistent ‘point
person’ that remains your primary contact for the life of your account. This
is a dedicated manager who fully understands your account, and will be able
to handle any questions or concerns you encounter over the life of your
account.
During the next few days your client services representative is responsible
for efficiently processing your information in order to reach your targeted
‘Go Live’ date. During this time, Deals Jamaica sets up the technology tests
it. Specific account information and customized scripts are implemented, and
our Sales and Customer Service Certified call center agents undergo
one-on-one training on your account.
Step 4: Go Live!
Once you are completely satisfied with your account details and have had the
opportunity to make successful test calls, your account will ‘Go Live”!
Step 5: We deliver results!
Your Deals Jamaica
client services representative will monitor your account closely and make
sure we are constantly meeting your expectations. We understand the
importance of capitalizing on every opportunity and will be there to help
you analyze and make changes to your account whenever you feel necessary. At
Deals Jamaica
we understand your business needs are always changing; therefore we are
dedicated to being flexible and are always trying to improve on your
account.
On the Floor
Once your account is set up, the calls can begin to flood in! At this point,
a multi-step process takes place that helps transform every call into an
opportunity for your company.
Click here
to take a tour of how our call center works.
Now that you have a better understanding of our process take the first step
to growing your business and place that call
1.347.341.4515 or
Request a Free Quote
Now!